Customer reviews

Installing "Kylie"

In September 2020, Mr Coe from Suffolk contacted us to discuss poor Wi-Fi coverage across his property. We delivered a mesh network solution to cover a busy home office and some relaxation time in their yoga studio. we are pleased to report there was significant speed uplift as a result. We also gave the customer the chance to name their network to something different than the usual string of letters and numbers you get as standard, and "Kylie" (Minogue) was the outcome! We've never installed a Kylie before but we understand she is performing just as well as expected!

Here's what Mr Coe had to say about his FusionTech experience:

Testimonial - Jamie Graham FusionTech

 We contacted Jamie to see if he could try and resolve poor Wi-Fi signal at our property, we live in a small village over 1 mile from the cabinet so did not hold out much hope if any improvement could be made.

 Jamie did some initial off site analysis followed up with a visit to our property, both were very professionally handled and it was noticeable that Jamie refrained from using any technical jargon wherever possible.

 A proposal was put forward that was clear and easy to understand, there was even a plan B should this not provide the level of coverage we were wanting and how the costs would differ.

 Jamie arranged the install around our working day to minimise any impact on us and took less than an hour to upgrade our patchy wifi signal to include a yoga studio/gym in our garden that had only been receiving 0.5mbps download speed.

 Jamie has followed up with us regularly post install to check that the solution is working and meeting our expectations making us feel very valued customers even after purchase has been completed.

 We would not hesitate in recommending Jamie for any IT or Kylie requirements

Home IT problems solved!

Mrs Yandell in Essex had this to say about our services and we have also recently quoted for a new PC to resolve her slow laptop issues too!

I contacted Jamie as I was having issues with my pc running very slowly as well as problems with connection to broadband in our garden office. When we met, it was a refreshing change to be able to talk to an IT expert who was personable and able to explain the problem and potential solution in layman’s terms.

He logged into my pc virtually in order to diagnose any problems with it and provided a quote for a mesh system which enables the broadband to be extended to the garden. He kept me up to date with progress at all times, and came to the house to fit the new system, which worked very well, despite uncontrollable delays caused by a power cut. He very kindly also offered to download the files and pictures from an old pc that hadn’t been used for years, at no additional cost.

I would have no hesitation in recommended Jamie. He is very knowledgeable and professional to deal with.

Blue screen of death

Sue from Saxmundham contacted us following a recommendation. Her Lenovo All-In-One PC had applied an update and was failing on start up with the dreaded "Blue Screen of Death." After contacting us on a Friday, we attended on Saturday and followed up with a remote session on the Sunday to finish off. This is what Sue had to say: "Outstanding service, my work PC crashed on a Friday evening and FusionTech had someone out to me on Saturday afternoon. Very professional, would recommend highly."

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