FusionCare

For your home

For our home customers, whether you are looking for peace of mind with a support agreement to cover one device, your whole home, or if you would rather "pay as you go," FusionTech has a solution for you. Off-site labour costs are charged where a remote or on-site fix cannot be completed and we have to take your equipment away for further diagnostics and a resolution. Higher tiers reflect lower charges. Please ask us for more information.

FusionCare Bronze

£24/month inc. VAT

  • Cover x1 device
  • Telephone assistance
  • Remote assistance
  • 36 hour response
  • Welcome check of your device
  • Preferential rates on additional FusionTech services
  • Travel time included
  • Off-site labour costs  - £45 per hour

FusionCare Silver

£42/month inc. VAT

  • Cover x3 devices
  • Telephone assistance
  • Remote assistance
  • 24 hour response
  • Welcome check of your devices
  • Annual device maintenance including full interior clean of desktop PC's
  • Preferential rates on additional FusionTech services
  • Travel time included
  • Off-site labour costs  - £35 per hour

FusionCare Gold

£58.80/month inc. VAT

  • Cover x3 devices
  • Cover x1 home network
  • Telephone assistance
  • Remote assistance
  • 8 hour response
  • Welcome check of your devices and home network infrastructure
  • Preferential rates on additional FusionTech services
  • Annual device maintenance including full interior clean of desktop PC's
  • Six-month health check of your devices and home network - updates included
  • Travel time included
  • Off-site labour costs - £25 per hour

FusionCare Platinum

£78/month inc. VAT

  • As Gold plus:
  • 4 hour response
  • Covers all devices and all networks in your home for no additional charge
  • Quarterly health check of all systems and all networks
  • Access to all other FusionTech services free of charge
  • No off-site labour costs

Ad-hoc support

£54/hour inc. VAT

  • Perfect for those not wanting to sign up to a contract
  • Get access to any of our services, billed at competitive pay-as-you-go hourly rates.
  • Experience the same FusionTech customer service promise
  • If your technology is not working NOW, give us a call, we would be more than happy to help you.

Does your PC or Laptop need a one-off service?

With a FusionCare COT - Computer Overall Testing from FusionTech UK, yes we can!

How we invoice

If FusionTech is ordering hardware or software for you, the the total cost of the goods and any installation service, is payable in advance of us placing any orders with our suppliers.

If a third party is involved in the resolution, FusionTech will discount hours off your total cost where we are not directly working with that supplier, or that supplier is required to undertake their own resolution work first.

Our terms of business are that invoices are due ten days from the date of issue.  We may ask for a credit card authorisation hold, prior to any work being carried out. This will subsequently be charged against an invoice, or the hold released once the invoice payment is confirmed in transit.

Other FusionTech services

For all incidents and support requests, billing begins once we have ascertained your issue and have advised you of a resolution pathway. Billing is a per hour.

We may be able to give you an estimated cost up-front. Please contact us for more information. 

We are FusionTech

IT Support Services - Anytime, Anywhere